Help and support

What Constellation is

Constellation is longitudinal visual documentation for dermatology. A medical assistant captures clinical photographs during the exam; the system aligns those photographs over time and surfaces a reference layer the dermatologist may choose to consult.

Constellation supports the examination the dermatologist already performs. It surfaces, ranks, and summarizes — it does not diagnose, and every clinical decision remains with the dermatologist.

How to get help

If you have a question about your care or your records, contact your dermatology practice directly — your provider is the steward of your health record.

For technical questions about Constellation, your practice's administrator can reach our support team. Practices can also write to us at the address below.

Support email

support@constellation.example

Support hours

Monday to Friday, 9am to 6pm

Frequently asked questions

Does Constellation diagnose skin cancer?

No. Constellation documents and surfaces a reference layer to support the dermatologist's examination. Diagnosis and every clinical decision remain with the dermatologist.

How is my consent handled?

Consent is recorded per photograph, at the time of capture, never per account. You may decline or withdraw consent for a given photo without affecting your care.

Who can see my photographs?

Access is restricted by role and scoped to your own practice. Every access to identifiable information is recorded in an append-only audit trail.

How do I get a copy of my records?

Your dermatology practice controls your health record. Contact your practice to request access to, a copy of, or a correction to your information.